Refund policy

Refund policy

Return & Refund Policy – My Luxurious Perfumes

We offer a 7-day return policy, which means you have 7 days after receiving your order to request a return.

Eligibility for Returns
To be eligible for a return, your item must be:

  • In the same condition that you received it

  • Unopened, unused, and in its original packaging

  • With all tags and seals intact

  • Accompanied by the receipt or proof of purchase

Because perfumes are personal care items, opened or used bottles cannot be accepted for return.

How to Start a Return

To begin the return process, please contact us at:

📧 myluxurious2050@gmail.com

Returns must be sent to the following address:

Items sent back to us without first requesting a return will not be accepted.

If your return is approved, we will send you:

  • A return shipping label

  • Instructions on how to send back your package

You can contact us anytime at myluxurious2050@gmail.com for questions regarding returns.

Damages & Issues

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue quickly.

Non-Returnable Items

We do not accept returns for:

  • Opened or used perfume bottles

  • Custom or personalized items

  • Hazardous materials, flammable liquids, or gases

  • Sale items or gift cards

If you have questions about your specific item, feel free to reach out.

Exchanges

If you want an exchange, the fastest way is to return the item first. Once your return is accepted, you may place a new order for the product you want.

European Union 14-Day Cooling Off Period

For orders shipped to the EU, customers have the right to cancel or return their order within 14 days for any reason. Items must be unused, unopened, in original packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you about whether your refund has been approved.

  • Approved refunds will be issued to your original payment method within 10 business days.

  • Banks and card processors may require additional time to post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at myluxurious2050@gmail.com.